Terms and Conditions

 

I. Basic Provisions

 

1. These general terms and conditions (hereinafter referred to as "terms and conditions") are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

Vedici-platform s.r.o.

Company ID (IČ): 11969687
Registered office: třída Tomáše Bati 385, Louky, 763 02, Zlín
Registered in the Commercial Register maintained by the Regional Court in Brno, Section C
Email: info@vedici-platform.com
Phone: +420 549 121 835
Website: www.vedici-platform.com
(hereinafter referred to as the "seller").

 

2. These terms and conditions regulate the mutual rights and obligations of the seller and a natural person who enters into a purchase contract outside their business activities as a consumer (hereinafter referred to as the "buyer") through the web interface located on the website www.vedici-platform.com (hereinafter referred to as the "online store").

 

3. The provisions of these terms and conditions form an integral part of the purchase contract. Deviating provisions in the purchase contract shall take precedence over the provisions of these terms and conditions.

 

4. These terms and conditions and the purchase contract are concluded in the Czech language.

 

II. Information on Goods and Prices

 

1. Information about goods, including the listing of prices for individual items and their main characteristics, is provided for each item in the online store catalog. Prices of goods include VAT, all associated fees, and costs related to the return of goods if they cannot be returned via standard postal service. Prices remain valid as long as they are displayed in the online store. This provision does not preclude the negotiation of a purchase contract under individually agreed conditions.

 

2. All presentations of goods listed in the online store catalog are informative and the seller is not obligated to conclude a purchase contract for these goods.

 

3. The online store provides information about costs associated with packaging and delivery. These costs apply only to deliveries within the Czech Republic.

 

4. Any discounts on the purchase price of goods cannot be combined unless the seller and the buyer agree otherwise.

 

III. Ordering and Purchase Contract Conclusion

 

1. The buyer shall bear all costs incurred in using remote communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs). These costs do not differ from the standard rate.

 

2. The buyer places an order using the following methods:

• Through their customer account, provided they have registered in the online store.
• By completing an order form without registration.
• When placing an order, the buyer selects the goods, quantity, payment method, and delivery method.
   

3. Before submitting the order, the buyer can check and modify the entered data. The order is placed by clicking the "ORDER AND PAY" button. The seller considers the information provided in the order to be correct. The order is valid only if all required fields are completed and the buyer confirms they have read and agree to these terms and conditions and the personal data processing terms.

 

4. Immediately after receiving the order, the seller will confirm receipt via email to the address provided by the buyer. This confirmation is considered the conclusion of the purchase contract. The confirmation includes the current terms and conditions. The contract is concluded when the seller confirms the order via email.

 

5. If the seller cannot fulfill a requirement in the order, they will send an amended offer to the buyer's email address. This amended offer constitutes a new contract proposal, which is concluded once the buyer confirms acceptance by replying to the seller's email.

 

6. All orders received by the seller are binding. The buyer can cancel an order until they receive an order confirmation from the seller. The buyer can cancel the order via phone or email as specified in these terms and conditions.

 

7. If a technical error occurs on the seller’s side affecting the displayed price of goods, the seller is not obligated to supply the goods at the incorrect price, even if the buyer has received an automatic order confirmation. The seller will inform the buyer of the error and send a revised offer. The revised offer constitutes a new contract proposal, which is concluded once the buyer confirms acceptance via email.

 

IV. Customer Account

 

1. Upon registration in the online store, the buyer can access their customer account and place orders. Orders can also be placed without registration.

 

2. The buyer must provide accurate and truthful information when registering and placing orders. The buyer must update their account information as necessary. The seller considers the information provided by the buyer to be accurate.

 

3. Access to the customer account is secured by a username and password. The buyer must keep this information confidential. The seller is not responsible for any misuse of the customer account by third parties.

 

4. The buyer is not permitted to allow third parties to use their customer account.

 

5. The seller may cancel a customer account, especially if it remains inactive for an extended period or if the buyer violates the purchase contract or these terms and conditions.

 

6. The buyer acknowledges that the customer account may not be available continuously, particularly due to necessary maintenance of hardware and software by the seller or third parties.

 

V. Payment Terms and Delivery

 

1. The buyer may pay for goods and any associated delivery costs using the following methods:

• Bank transfer via Comgate payment gateway.

• Cash on delivery, either in cash or by card upon receipt of the package from the courier or at a designated pickup location.
   

2. The buyer must also pay for any agreed-upon delivery costs along with the purchase price.

 

3. If paying in cash, the purchase price is due upon receipt of the goods. If paying by bank transfer, the price is due within 24 hours of contract conclusion.

 

4. When paying via a payment gateway, the buyer must follow the payment provider’s instructions.

 

5. The buyer’s obligation to pay is fulfilled once the amount is credited to the seller’s bank account.

 

6. The seller does not require any advance payment. Payment before shipping is not considered a deposit.

 

7. Goods are delivered:

• To the address specified by the buyer in the order.

• To a pickup point chosen by the buyer.

• By personal pickup at the seller’s premises.
   

8. Delivery method is chosen during the order process.

 

9. Delivery costs depend on the chosen method and are specified in the order and confirmation email. If a special delivery method is requested by the buyer, they bear any associated risks and additional costs.

 

10. If the buyer fails to receive the goods upon delivery, they may incur extra costs for repeated delivery or alternative arrangements.

 

11. Upon receipt, the buyer must check the package for any damage. If the package appears to have been tampered with, they are entitled to refuse delivery.

 

12. The seller issues an invoice, sent electronically to the buyer’s email.

 

13. The buyer gains ownership upon full payment and receipt of the goods.

 

VI. Withdrawal from the Contract

 

1. A buyer who has concluded a purchase contract outside their business activities as a consumer has the right to withdraw from the purchase contract.

 

2. The withdrawal period is 14 days:

• from the day of receiving the goods,
• from the day of receiving the last delivery of goods if the contract involves multiple types of goods or multiple parts,
• from the day of receiving the first delivery of goods if the contract involves regular recurring delivery of goods.
   

3. The buyer cannot withdraw from the purchase contract, among other cases:

• for the provision of services, if the services were performed with the buyer’s prior explicit consent before the withdrawal period expired and the seller informed the buyer before concluding the contract that they would not have the right to withdraw from the contract,
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the seller’s control and which may occur within the withdrawal period,
• for the supply of alcoholic beverages that can only be delivered after thirty days and whose price depends on financial market fluctuations beyond the seller’s control,
• for the supply of goods that have been customized or manufactured according to the buyer’s specifications,
• for the supply of perishable goods, as well as goods that, after delivery, have been irreversibly mixed with other goods,
• for the supply of goods in sealed packaging that the buyer has removed from the packaging and which, for hygienic reasons, cannot be returned,
• for the supply of audio or video recordings or computer software if the original packaging has been damaged,
• for the supply of newspapers, periodicals, or magazines,
• for the supply of digital content that is not provided on a physical medium and has been delivered with the buyer’s prior explicit consent before the withdrawal period expired, and if the seller informed the buyer before concluding the contract that they would not have the right to withdraw from the contract,
• in other cases specified in § 1837 of the Civil Code.
   

4. To comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.

 

5. The buyer may use the withdrawal form provided by the seller to withdraw from the purchase contract. The buyer must send the withdrawal declaration to the seller’s email or mailing address as stated in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.

 

6. A buyer who has withdrawn from the contract must return the goods to the seller within 14 days of withdrawal. The buyer bears the costs of returning the goods to the seller, even if the goods cannot be returned by ordinary postal means due to their nature.

 

7. If the buyer withdraws from the contract, the seller will immediately refund all received payments, including delivery costs, within 14 days of withdrawal, using the same payment method. The seller may refund the buyer via another method only if the buyer agrees and does not incur additional costs.

 

8. If the buyer has chosen a more expensive delivery method than the least expensive option offered by the seller, the seller will only refund delivery costs equivalent to the least expensive delivery method available.

 

9. If the buyer withdraws from the purchase contract, the seller is not obligated to refund received payments before the buyer has returned the goods or provided proof that the goods have been sent back to the seller.

 

10. The buyer must return the goods to the seller undamaged, unworn, and clean, and, if possible, in the original packaging. The seller has the right to offset any claim for damages against the buyer’s claim for a refund of the purchase price.

 

11. The seller may withdraw from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier has discontinued production or import of the goods. The seller will immediately inform the buyer via the email address provided in the order and will refund all received payments, including delivery costs, within 14 days of the withdrawal notice using the same payment method or another method specified by the buyer.

 

VII. Rights from Defective Performance

 

1. The seller is responsible to the buyer for ensuring that the goods are free from defects upon receipt. In particular, the seller guarantees that at the time the buyer takes possession of the goods:

• the goods have the properties agreed upon by both parties or, in the absence of an agreement, the properties described by the seller or manufacturer, or expected by the buyer given the nature of the goods and based on advertisements made by them,
• the goods are suitable for the purpose stated by the seller or for the usual purpose of goods of this kind,
• the quality or workmanship of the goods corresponds to the agreed sample or template, if the quality or workmanship was determined according to an agreed sample or template,
• the goods are in the appropriate quantity, size, or weight, and
• the goods comply with the legal requirements.
   

2. If a defect appears within six months of the buyer receiving the goods, it is presumed that the goods were defective at the time of receipt. The buyer has the right to claim a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to:

• goods sold at a lower price due to a defect for which the lower price was agreed upon,
• wear and tear caused by normal use,
• defects in used goods corresponding to the level of use or wear at the time of receipt by the buyer,
• cases where the defect arises from the nature of the goods.
   

3. In the event of a defect, the buyer may file a complaint with the seller and request:

• a replacement with new goods,
• repair of the goods,
• an appropriate discount on the purchase price,
• withdrawal from the contract.
   

4. The buyer has the right to withdraw from the contract if:

• the goods have a significant defect,
• the buyer cannot properly use the goods due to repeated occurrence of a defect or defects after repair,
• there are multiple defects in the goods.
   

5. The seller is obliged to accept complaints at any business location where the acceptance of complaints is possible, or at the seller’s registered office or place of business. The seller must provide the buyer with written confirmation stating the date the claim was made, the content of the complaint, and the method of resolution requested by the buyer. The seller must also issue confirmation of the date and method of resolution of the complaint, including confirmation of repair and the duration of the repair, or provide written justification if the complaint is rejected.

 

6. The seller or an authorized employee must decide on the complaint immediately, or in complex cases within three business days. This period does not include the time necessary for professional assessment of the defect, depending on the type of product or service. Complaints, including defect resolution, must be processed without undue delay, no later than 30 days from the date of the complaint, unless the seller and buyer agree on a longer period. Failure to meet this deadline is considered a fundamental breach of contract, and the buyer has the right to withdraw from the purchase contract. The moment the complaint is filed is considered the moment when the buyer's declaration (exercise of rights from defective performance) reaches the seller.

 

7. The seller must inform the buyer in writing about the outcome of the complaint.

 

8. The buyer is not entitled to rights from defective performance if they knew about the defect before taking possession of the goods or if they caused the defect themselves.

 

9. In the case of a justified complaint, the buyer has the right to reimbursement of reasonable expenses incurred in connection with filing the complaint. The buyer may claim this right from the seller within one month after the expiration of the warranty period.

 

10. The choice of the complaint resolution method belongs to the buyer.

 

11. The rights and obligations of the contracting parties regarding defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code, as well as Act No. 634/1992 Coll., on Consumer Protection.

 

12. Additional rights and obligations related to the seller's liability for defects are governed by the seller’s complaint procedure rules.

 

 

VIII. Personal Data Protection

 

The controller of personal data provided for the purpose of fulfilling the contract is the seller.

 

1. Identification and Contact Details of the Controller

 

Company: Vedici Platform s.r.o.

Registered Office: třída Tomáše Bati 385, Louky, 763 02 Zlín

Company ID (IČ): 11969687

Phone: +420 549 121 863

Email: info@vedici-platform.com

Contact Address: Provozovna Tišnov – Železné 113, 666 01 Tišnov

 

2. Purpose of Processing, Scope of Personal Data, and Legal Basis for Processing

 

The buyer acknowledges that for the purpose of concluding a purchase contract, its subsequent fulfillment (processing the order, ensuring dispatch and delivery of goods), and potential claims for defective performance (complaints), the controller processes and stores personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR) in the following scope: name, surname, address, email, and phone number.

The legal basis for processing personal data is the performance of a contract as per Article 6(1)(b) GDPR, in which the buyer is a contracting party.

 

3. Categories of Recipients of Personal Data

 

The controller undertakes not to disclose the buyer’s personal data to third parties, except for the following processors/controllers:

a) The contractual carrier chosen by the buyer in the order form for the purpose of delivering the goods. A list of carriers is available HERE, and the provided data will include: name, surname, address, email, and phone number;

b) The card issuer, in the case of payment via a payment card, for the purpose of Transaction Risk Analysis (TRA), which facilitates a smoother purchasing process. The data may be provided for this legitimate interest in the following scope: name, surname, email, phone number, billing address, and delivery address.

 

4. Data Retention Period

 

Personal data will be stored by the controller for the period necessary to fulfill the contract (processing the order, dispatch, and delivery of goods) and further for the duration of the statutory warranty (24 months from receipt of the goods) or the provided contractual warranty.

The buyer acknowledges that the controller, under Section 31 of the Accounting Act (No. 593/1991 Coll.), is required to keep accounting documents and records (invoices) for 5 years, starting from the end of the accounting period to which they relate. (For example, if goods are purchased in 2023, the invoice must be kept until the end of 2028).

Furthermore, under Section 47 of the Tax Administration and Fees Act (No. 337/1992 Coll.), the controller must retain invoices for 3 years from the end of the taxable period in which the tax obligation arose. (For example, if goods are purchased in 2024, the invoice must be kept until the end of 2026 for tax proceedings). Invoices contain the following personal data: name, surname, and address.

If the seller is a VAT payer, the buyer also acknowledges that the controller, under Section 35 of the Value Added Tax Act (No. 235/2004 Coll.), must retain tax documents for 10 years from the end of the taxable period in which the transaction took place. (For example, if goods are purchased in 2023, the invoice must be kept until the end of 2033). The tax document contains the following personal data: name, surname, and address.

 

5. Buyer’s Rights Regarding Personal Data

 

The buyer acknowledges that under Articles 15 to 21 GDPR, they have the right:

a) To access personal data, which includes the right to obtain confirmation from the controller as to whether personal data concerning them is being processed and, if so, the right to access such data and the information defined in Article 15 GDPR;

b) To rectify inaccurate personal data, and considering the purposes of processing, the right to complete incomplete data, including by providing a supplementary statement, as per Article 16 GDPR;

c) To erasure ("right to be forgotten"), which means that the controller must erase personal data concerning the buyer without undue delay once they are no longer needed for the purposes of fulfilling the contract, unless another legal reason for processing applies;

d) To restriction of processing, in cases specified under Article 18 GDPR;

e) To data portability, under the conditions of Article 20 GDPR;

f) To object to the processing, under Article 21 GDPR.

The controller shall provide the buyer with information on the measures taken within 15 days of receiving the request.

The controller commits to providing the buyer, upon request, a free second copy of the processed personal data in addition to the first free copy.

If the buyer has concerns about personal data processing, they have the right to contact the Office for Personal Data Protection, which is the supervisory authority in this matter, and file a complaint.

The seller allows purchases without registration, ensuring that personal data of non-registered buyers will be used exclusively for contract fulfillment and not for marketing or commercial purposes.

 

X. Out-of-Court Dispute Resolution

 

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is the competent authority for out-of-court consumer dispute resolution arising from the purchase contract. The online dispute resolution platform, available at http://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

 

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, serves as the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer online dispute resolution).

 

XI. Final Provisions

 

1. All agreements between the seller and the buyer are governed by the legal order of the Czech Republic. If the purchase contract involves an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.

 

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

 

3. All rights to the seller’s website, in particular copyright to its content, including page layout, photographs, videos, graphics, trademarks, logos, and other content and elements, belong to the seller. Copying, modifying, or otherwise using the website or any part thereof without the seller’s consent is prohibited.

 

4. The seller is not responsible for errors resulting from third-party interventions in the online store or from its use in violation of its intended purpose. The buyer must not use the online store in a way that could negatively affect its operation, nor engage in any activity that could enable them or third parties to unlawfully interfere with or unlawfully use the software or other components forming the online store. The buyer must not use the online store or its parts or software in a way that contradicts its intended purpose.

 

5. The buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

 

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

 

7. The seller may modify or supplement the terms and conditions. This provision does not affect rights and obligations arising during the validity of the previous version of the terms and conditions.

 

8. The terms and conditions include an appendix with a sample withdrawal form.

 

These terms and conditions take effect on 1 March 2025.